Back 2 Balance – Privacy Policy
Effective Date: 13 May 2026
Back 2 Balance respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, services, affiliate system, and business portal.
1. Information We Collect
We may collect the following information:
- Full name and surname
- Email address
- Phone number
- Delivery and billing address
- Payment information
- Affiliate and commission data
- Website usage information
- IP address and device information
2. How We Use Your Information
Your information may be used for:
- Processing orders and payments
- Customer support and communication
- Managing affiliate and team accounts
- Improving our website and services
- Sending promotions, updates, and business notifications
- Fraud prevention and security monitoring
- Legal and regulatory compliance
3. Sharing of Information
Back 2 Balance does not sell or rent personal information to third parties.
Your information may only be shared with trusted third-party providers where necessary for:
- Payment processing
- Courier and delivery services
- Website hosting and technical support
- Legal or regulatory requirements
4. Data Protection
We implement reasonable technical and organizational security measures to protect personal information against:
- Unauthorized access
- Loss or theft
- Misuse or alteration
- Disclosure or destruction
While we take reasonable precautions, no online system can guarantee complete security.
5. Cookies and Website Tracking
Our website may use cookies and tracking technologies to improve user experience, analyze traffic, and personalize content.
Users may disable cookies through their browser settings if preferred.
6. Marketing Communication
By using our services or submitting your information, you consent to receiving:
- Order updates
- Business notifications
- Promotional offers
- Product announcements
- Affiliate and commission updates
You may unsubscribe from marketing communication at any time.
7. User Rights
In accordance with POPIA, users have the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal data where applicable
- Object to certain processing activities
- Withdraw consent where applicable
8. Third-Party Links
Our website or portal may contain links to third-party websites or services. Back 2 Balance is not responsible for the privacy practices or content of third-party websites.
9. Data Retention
We retain personal information only for as long as necessary for business operations, legal compliance, dispute resolution, and record keeping.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian consent.
11. Changes to This Privacy Policy
Back 2 Balance reserves the right to update or modify this Privacy Policy at any time without prior notice.
Continued use of our services after updates are published constitutes acceptance of the revised Privacy Policy.
12. Contact Information
Back 2 Balance
South Africa
WhatsApp: +27 73 966 3363
Email: isodexinnovation@gmail.com