Terms & Conditions

Back 2 Balance – Terms and Conditions

Effective Date: 13 May 2026

Welcome to Back 2 Balance. By accessing our website, purchasing products, joining our business portal,
affiliate system, or using any of our services, you agree to comply with and be bound by the following
Terms and Conditions.

1. Acceptance of Terms

By using Back 2 Balance services, website, products, or business platform, you confirm that you are at
least 18 years old or have permission from a legal guardian.

2. Products and Services

Back 2 Balance offers wellness-related products including herbal teas, supplements, wellness products, business opportunities, and educational materials.

All products are intended for general wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease.

3. Medical Disclaimer

Information provided by Back 2 Balance is for educational and informational purposes only. Customers should consult a qualified healthcare professional before using supplements or herbal products, especially if pregnant, breastfeeding, taking medication, or living with a medical condition.

4. Orders and Payments

All prices are displayed in South African Rand (ZAR). Payment must be completed before orders are processed or shipped.

Back 2 Balance reserves the right to change pricing, refuse orders, cancel orders, or limit quantities at any time.

5. Shipping and Delivery

Delivery times are estimates and may vary due to courier delays, location, public holidays, or external circumstances. Customers must provide accurate delivery information.

6. Returns and Refunds

Due to the nature of wellness and consumable products, opened or used items may not be returned unless defective or damaged.

Refunds or replacements may be considered for incorrect items, damaged products, or manufacturing defects. Claims must be submitted within 7 days of receiving the order with proof of purchase and supporting photos where applicable.

7. Affiliate and Business Portal Terms

Users participating in the Back 2 Balance affiliate or team system agree to act professionally, avoid misleading income claims, avoid spam, and comply with South African consumer and advertising laws.

Back 2 Balance reserves the right to suspend or terminate accounts involved in fraud, abuse of the commission system, false advertising, or unauthorized system access.

8. User Accounts

Users are responsible for maintaining account confidentiality and protecting login credentials. Back 2 Balance is not liable for unauthorized account access caused by user negligence.

9. Intellectual Property

All content, branding, graphics, logos, systems, training material, and website content remain the property of Back 2 Balance unless otherwise stated.

You may not copy, redistribute, modify, resell, or reproduce any content without written permission.

10. Prohibited Conduct

Users may not attempt unauthorized access, upload malicious software, abuse affiliate systems, harass staff or members, or use the platform for illegal activity.

11. Limitation of Liability

Back 2 Balance shall not be held liable for indirect damages, loss of profits, health reactions due to misuse, delivery delays, technical interruptions, or data loss caused by external systems or providers.

12. Privacy

Personal information is used for order processing, customer support, business operations, and communication purposes. Back 2 Balance does not sell customer information to third parties.

13. Changes to Terms

Back 2 Balance reserves the right to update these Terms and Conditions at any time. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

14. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

15. Contact Information

Back 2 Balance
South Africa
WhatsApp: +27 73 966 3363
Email: isodexinnovation@gmail.com

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Privacy Policy

Back 2 Balance – Privacy Policy

Effective Date: 13 May 2026

Back 2 Balance respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, services, affiliate system, and business portal.

1. Information We Collect

We may collect the following information:

• Full name and surname
• Email address
• Phone number
• Delivery and billing address
• Payment information
• Affiliate and commission data
• Website usage information
• IP address and device information

2. How We Use Your Information

Your information may be used for:

• Processing orders and payments
• Customer support and communication
• Managing affiliate and team accounts
• Improving our website and services
• Sending promotions, updates, and business notifications
• Fraud prevention and security monitoring
• Legal and regulatory compliance

3. Sharing of Information

Back 2 Balance does not sell or rent personal information to third parties.

Your information may only be shared with trusted third-party providers where necessary for:

• Payment processing
• Courier and delivery services
• Website hosting and technical support
• Legal or regulatory requirements

4. Data Protection

We implement reasonable technical and organizational security measures to protect personal information against:

• Unauthorized access
• Loss or theft
• Misuse or alteration
• Disclosure or destruction

While we take reasonable precautions, no online system can guarantee complete security.

5. Cookies and Website Tracking

Our website may use cookies and tracking technologies to improve user experience, analyze traffic, and personalize content.

Users may disable cookies through their browser settings if preferred.

6. Marketing Communication

By using our services or submitting your information, you consent to receiving:

• Order updates
• Business notifications
• Promotional offers
• Product announcements
• Affiliate and commission updates

You may unsubscribe from marketing communication at any time.

7. User Rights

In accordance with POPIA, users have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal data where applicable
• Object to certain processing activities
• Withdraw consent where applicable

8. Third-Party Links

Our website or portal may contain links to third-party websites or services. Back 2 Balance is not responsible for the privacy practices or content of third-party websites.

9. Data Retention

We retain personal information only for as long as necessary for business operations, legal compliance, dispute resolution, and record keeping.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent.

11. Changes to This Privacy Policy

Back 2 Balance reserves the right to update or modify this Privacy Policy at any time without prior notice.

Continued use of our services after updates are published constitutes acceptance of the revised Privacy Policy.

12. Contact Information

Back 2 Balance
South Africa
WhatsApp: +27 73 966 3363
Email: isodexinnovation@gmail.com

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