Back 2 Balance – Terms and Conditions
Effective Date: 13 May 2026
Welcome to Back 2 Balance. By accessing our website, purchasing products, joining our business portal, affiliate system, or using any of our services, you agree to comply with and be bound by the following Terms and Conditions.
1. Acceptance of Terms
By using Back 2 Balance services, website, products, or business platform, you confirm that you are at least 18 years old or have permission from a legal guardian.
2. Products and Services
Back 2 Balance offers wellness-related products including herbal teas, supplements, wellness products, business opportunities, and educational materials.
All products are intended for general wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease.
3. Medical Disclaimer
Information provided by Back 2 Balance is for educational and informational purposes only. Customers should consult a qualified healthcare professional before using supplements or herbal products, especially if pregnant, breastfeeding, taking medication, or living with a medical condition.
4. Orders and Payments
All prices are displayed in South African Rand (ZAR). Payment must be completed before orders are processed or shipped.
Back 2 Balance reserves the right to change pricing, refuse orders, cancel orders, or limit quantities at any time.
5. Shipping and Delivery
Delivery times are estimates and may vary due to courier delays, location, public holidays, or external circumstances. Customers must provide accurate delivery information.
6. Returns and Refunds
Due to the nature of wellness and consumable products, opened or used items may not be returned unless defective or damaged.
Refunds or replacements may be considered for incorrect items, damaged products, or manufacturing defects. Claims must be submitted within 7 days of receiving the order with proof of purchase and supporting photos where applicable.
7. Affiliate and Business Portal Terms
Users participating in the Back 2 Balance affiliate or team system agree to act professionally, avoid misleading income claims, avoid spam, and comply with South African consumer and advertising laws.
Back 2 Balance reserves the right to suspend or terminate accounts involved in fraud, abuse of the commission system, false advertising, or unauthorized system access.
8. User Accounts
Users are responsible for maintaining account confidentiality and protecting login credentials. Back 2 Balance is not liable for unauthorized account access caused by user negligence.
9. Intellectual Property
All content, branding, graphics, logos, systems, training material, and website content remain the property of Back 2 Balance unless otherwise stated.
You may not copy, redistribute, modify, resell, or reproduce any content without written permission.
10. Prohibited Conduct
Users may not attempt unauthorized access, upload malicious software, abuse affiliate systems, harass staff or members, or use the platform for illegal activity.
11. Limitation of Liability
Back 2 Balance shall not be held liable for indirect damages, loss of profits, health reactions due to misuse, delivery delays, technical interruptions, or data loss caused by external systems or providers.
12. Privacy
Personal information is used for order processing, customer support, business operations, and communication purposes. Back 2 Balance does not sell customer information to third parties.
13. Changes to Terms
Back 2 Balance reserves the right to update these Terms and Conditions at any time. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.
14. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
15. Contact Information
Back 2 Balance
South Africa
WhatsApp: +27 73 966 3363
Email: isodexinnovation@gmail.com